i89 Terms and Conditions

General Provisions and Applicability

These terms and conditions ("Terms") govern the use of the i89 platform and all related services. By accessing i89's services through the i89app.cam website, mobile application, or any other channel, you are bound by these Terms.

Where these Terms are published in both Bengali and English, the Bengali version shall prevail in case of any ambiguity, unless otherwise specifically stated.

1.1 Nature of the Agreement

These Terms form a legally binding agreement between i89 and any registered or unregistered user. By accessing the platform, you are considered to have read, understood, and accepted the terms of this agreement.

1.2 Scope of the Terms

These Terms apply to the following:

• Accessing and browsing the i89 website and application
• Account registration and management
• All financial transactions — deposits and withdrawals
• Using casino games, sports betting, and other entertainment services
• Claiming and using bonuses and promotional offers
• Communications related to customer support services

Account Registration and Verification

To create an account on i89, you must provide accurate and complete information. i89 reserves the right to cancel accounts registered with false information and forfeit any funds held in such accounts.

2.1 Registration Requirements

• Each individual may create only one account; multiple accounts for the same person are not permitted.
• The name, mobile number, email address, and date of birth provided at registration must be accurate.
• It is the user's own responsibility to keep the account password confidential.
• Allowing third parties to use the account or transferring the account to another person is prohibited.
• If any information provided at registration changes, it must be updated through customer support.

2.2 Identity Verification (KYC)

i89 may request necessary documents to verify a user's identity at any time. Identity verification may be mandatory before a withdrawal request or for large transactions. Certain services may be restricted until verification is complete.

2.3 Account Security

It is the user's own responsibility to ensure the security of their account. Any unauthorised access or suspicious activity must be reported to i89 customer support immediately. No i89 representative will ever ask for a password or OTP by phone or message.

Age Limit and Eligibility Requirements

An account on i89 may be created if the following conditions are met:

• You must be at least 21 years of age.
• Online betting is not personally prohibited in the region from which the account is being operated.
• You must not be the owner of an account previously cancelled or suspended by i89.
• You must not operate an account on behalf of a minor.

i89 is fully committed to the protection of minors and takes necessary measures in this regard. Parents and guardians are advised to use appropriate software to prevent their children from accessing such platforms.

Deposit and Withdrawal Rules

4.1 Deposit

Deposits on i89 can be made via bKash, Nagad, Rocket, and bank transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major banks). The minimum deposit amount is ৳500.

• Upon a successful deposit, the amount will be added to the account balance immediately.
• Deposits must be made only from a payment method registered in the user's own name.
• Deposits from third-party accounts are not accepted and may result in account cancellation.

4.2 Withdrawal

The same payment methods apply for withdrawals: bKash, Nagad, Rocket, and bank transfer. The minimum withdrawal amount is ৳500 and the standard processing time is within 1 hour.

• Withdrawal requests can only be made from verified accounts.
• Withdrawals must be made to the same method used for the deposit.
• Withdrawals may be restricted until any active bonus wagering requirements are met.
• i89 may temporarily delay the withdrawal process for verification purposes if needed.

4.3 Currency and Conversion

All transactions are conducted in Bangladeshi Taka (৳). No facility for transactions in any other currency is currently available.

Bonuses and Promotional Offers

i89's bonuses and promotional offers are subject to specific terms. It is mandatory to read the relevant terms carefully before claiming any bonus.

5.1 Welcome Bonus

New users will receive a 200% bonus on their first deposit, up to a maximum of ৳15,000. The wagering requirement for this bonus is 10 times the bonus amount. For example, depositing ৳1,000 gives a ৳2,000 bonus making the total balance ৳3,000; to withdraw from this bonus, bets totalling ৳2,000 × 10 = ৳20,000 must be placed.

5.2 Other Bonuses

• i89 Weekly Reload Reward: 50% bonus up to ৳10,000, wagering 15x, minimum deposit ৳500.
• i89 Friday Special Offer: 30% bonus up to ৳8,000, wagering 12x, minimum deposit ৳500.
• i89 Cricket Festival Bonus: 25% bonus up to ৳6,000, wagering 10x, applicable to cricket or sports betting only.
• i89 Birthday Special Gift: Reward up to ৳2,000, wagering 5x, once a year on a verified account.
• i89 Refer a Friend Bonus: Reward up to ৳1,500, wagering 8x.

5.3 General Terms for Bonus Use

• Claiming bonuses using multiple accounts is prohibited.
• If bonus abuse is suspected, i89 reserves the right to cancel the bonus and conduct an investigation.
• Applicable wagering requirements must be met before withdrawing any amount earned from a bonus.
• i89 reserves the right to change, suspend, or cancel any bonus offer at any time.

Betting Rules and Regulations

6.1 Game and Betting Rules

Each game and betting market available on i89 has its own rules. It is the user's responsibility to read the relevant rules before participating in sports betting, casino games, live casino, or fishing games.

6.2 Betting Limits

i89 sets minimum and maximum betting limits, which may vary by game and event. i89 reserves the right to change betting limits and users will be given appropriate notice of any changes.

6.3 In the Event of Technical Issues

If a game or bet is left incomplete due to a server outage, network issue, or any other technical reason, i89 will make a decision in accordance with its established policy. i89's decision regarding the outcome of any bet placed during a technical issue is considered final.

6.4 Incorrect Prices and Odds

i89 reserves the right to cancel bets placed based on incorrect odds or payouts published due to human error or technical fault. In such cases, the original deposit will be refunded.

Prohibited Activities and Conduct

The following activities are strictly prohibited and, if a violation is found, the account will be cancelled and legal action will be taken:

• Creating multiple accounts to claim bonus or promotion benefits.
• Using fraudulent payment methods or using a third party's card or account.
• Attempting to hack or unauthorisedly modify the platform's software or gaming systems.
• Using bots, automated scripts, or third-party software to gain a betting advantage.
• Using another user's identity or submitting information in a fraudulent manner.
• Using i89 for money laundering or any illegal financial activity.
• Unfairly exploiting platform vulnerabilities or bugs to gain an undue advantage.
• Harassing, threatening, or behaving in an abusive manner towards other users.

Account Suspension and Closure Policy

8.1 Account Suspension by i89

i89 may temporarily suspend or permanently close an account without prior notice in the following circumstances:

• Where there is evidence or reasonable suspicion of a breach of the Terms.
• Failure to verify identity or providing false information.
• Account inactive for an extended period.
• Requirement for financial or legal investigation.

8.2 Account Closure by User

Any user may request to close their account at any time by contacting i89 customer support. Any pending balance may be withdrawn before closure, provided the applicable wagering conditions have been met.

8.3 Self-Exclusion

In accordance with the Responsible Gaming Policy, users may take a self-exclusion for a specified period. Once this option is activated, the account cannot be reactivated before the set period ends.

Privacy & Data Protection

i89 places the highest importance on protecting users' personal information. Please read our Privacy Policy for full details on how personal data is collected, stored, and used.

9.1 Data Collection & Use

Information collected during registration, transactions, and platform use is used solely for service delivery, identity verification, fraud prevention, and customer support.

9.2 SSL Security

i89 uses SSL encryption on the platform to keep users' financial and personal information secure. You can confirm the security of your connection by checking the padlock icon in your browser.

9.3 Sharing Information with Third Parties

User information is not sold or shared with any third party without authorisation, except where required by legal obligation or for identity verification purposes.

Commitment to Responsible Gaming

i89 believes that gambling or betting should be a form of entertainment, not a source of financial problems. To that end, i89 has put in place various protective measures for users.

• Option to set deposit limits.
• Option for temporary or permanent self-exclusion.
• Option to get assistance through 24/7 customer support.
• Option to review account activity history.

For detailed information on signs of problem gambling, remedies, and where to get help, visit our Responsible Gaming page.

Limitation of Liability & Disclaimer

11.1 Service Availability

i89 strives to provide uninterrupted service, but service may be temporarily disrupted due to maintenance, technical issues, or circumstances beyond our control. i89 is not liable for any loss arising from such disruptions.

11.2 Third-Party Games

The i89 platform uses software from various third-party game studios including PG Soft, Pragmatic Play, JILI, and Evolution. i89's liability for technical issues arising from the operation of these studios' games is limited.

11.3 Limitation of Loss

Under no circumstances will i89 be liable for indirect, incidental, or consequential losses. i89's maximum liability is limited to the principal amount of the applicable transaction.

11.4 User Responsibility

The user is solely responsible for their account, login credentials, and financial decisions. i89 does not guarantee the outcome of any bet.

Changes & Updates to Terms

i89 reserves the right to change, amend, or update these terms at any time. Users will be given appropriate notice of any significant changes.

• Changes to the terms will be published on this page and the "Last Updated" date will be revised.
• Continued use of the platform after any changes constitutes acceptance of the new terms.
• For significant changes, a notification may be sent to the registered email address or displayed on the platform.
• If you do not agree to the new terms, you may stop using the service and request account closure.

For more information about i89, visit our About Us page, which provides a full overview of the platform and its values.

Contact & Customer Support

If you have any questions or comments about these terms, please contact the i89 customer support team. The team is available seven days a week, 24 hours a day, in both Bangla and English.

• Live Chat: Chat directly from any page on the platform — active 24/7.
• Email: [email protected] — responses are usually quick.

For quick answers to common questions, visit our FAQ section, where you will find answers to common questions about payments, bonuses, accounts, and games.

These terms constitute the entire agreement between the i89 platform and the user and replace any prior oral or written understandings. If any part of these terms is found to be unenforceable, the remaining parts will remain fully in effect.