i89's Privacy Policy
This policy explains in detail how your personal information is collected, stored and used when you use i89.
Introduction and Scope
i89 is an online entertainment and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") describes what information i89 collects about you while you use its website, mobile application and related services ("Platform"), how that information is processed, and what legal rights you have regarding your information.
By accessing the Platform or registering an account, you accept the terms set out in this Policy. This Policy applies together with i89's Terms and Conditions. If there is any conflict between the two documents, the provisions of this Privacy Policy will apply.
In this Policy, "we", "i89" or "Platform" refers to the entity operating i89app.cam. "You" or "user" refers to any person, registered or unregistered, who uses the services of the Platform.
We take your privacy seriously and apply appropriate technical and organisational measures to protect your personal information. If you have any questions after reading this Policy, you can contact us via 24/7 live chat or email.
What Information We Collect
i89 collects information about you in several ways. The types of information and the methods of collection are described in detail below.
Information You Provide Directly
Information you provide yourself during account registration or verification:
- Full name and date of birth
- Mobile number and email address
- National ID or passport number (for identity verification)
- Payment information for deposits and withdrawals (such as your bKash or Nagad number)
- Information provided when requesting support via live chat or email
Automatically Collected Information
Information collected automatically when you use the Platform:
- IP address and device identification information
- Browser type, operating system and screen size
- Login time, session duration and navigation history
- Records of betting and gaming activity
- Information collected from cookies and similar tracking technologies
Information Received from Third Parties
We may receive certain information from the following sources:
- Payment service providers (for transaction verification)
- Identity verification service providers
- Fraud prevention and risk assessment services
- Information received through the referral programme
Location and Device Information
For security and service improvement purposes:
- Approximate geographical location (from IP address)
- Mobile device identifier information
- Network information and connection type
- Statistical data on app usage
Purpose of Using Information
i89 uses collected information only for lawful and specified purposes. Each purpose and the corresponding legal basis are set out in the table below:
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Managing registration, login, identity verification and account security | Performance of contract |
| Payment Processing | Processing deposits and withdrawals, maintaining transaction history and preventing fraud | Performance of contract and legitimate interests |
| Customer Support | Resolving your issues via live chat, email and other channels | Performance of contract |
| Security and Fraud Prevention | Detecting unauthorised access, money laundering and fraudulent activity | Legitimate interests and legal obligation |
| Responsible Gaming | Monitoring patterns of risky behaviour and providing necessary support | Legitimate interests |
| Personalised Service | Recommending games and offers based on your preferences | Consent |
| Communications and Notifications | Sending important updates, transaction confirmations and promotional information | Consent / performance of contract |
| Statistics and Analytics | Analysing anonymous statistics to improve Platform performance | Legitimate interests |
Sharing and Disclosure of Information
i89 never sells your personal information to third parties or passes it to advertisers. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
Necessary information may be shared with selected third-party organisations for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, fraud prevention and technical infrastructure maintenance. These organisations may only process information in accordance with i89's instructions and under a confidentiality agreement.
4.2 Legal Obligations
We may be required to disclose information in response to a lawful order or request from a competent court, government authority or law enforcement agency. In such cases, we will endeavour to notify you to the extent permitted by law.
4.3 Business Transfers
In the event of a restructuring, merger or acquisition of i89's business operations, your information may be transferred to the new entity. In that case, the new entity will be required to maintain protections equivalent to those in this Privacy Policy, and you will be notified in advance.
4.4 With Your Consent
For any purpose not listed above, we will obtain your explicit consent before sharing your information.
Cookies and Similar Technologies
i89 uses cookies and similar technologies (such as local storage, session storage and pixel tags) to improve Platform functionality and personalise your experience.
Essential Cookies
Essential for the basic functionality of the Platform — maintaining login sessions, storing security tokens and retaining form data. These cannot be disabled.
Functional Cookies
Used to remember your preferences (such as language settings and theme). The Platform works without them, but you may need to re-enter your settings each time.
Analytics Cookies
Collect anonymous statistics to understand which parts of the Platform are used most. These cookies can be disabled and contain no personally identifiable information.
Cookie settings can be changed in most browsers. However, disabling essential cookies may affect some core functions of the Platform.
Data Security Measures
i89 has put in place industry-standard technical and organisational measures to protect your personal information. The key aspects of data security are described below:
6.1 Technical Security
- All data transmitted between the Platform and users is encrypted using SSL (Secure Sockets Layer) technology.
- Stored data is protected with strong encryption algorithms.
- Accounts have an OTP-based two-factor verification system.
- Regular security audits and vulnerability assessments are conducted.
- Firewalls and intrusion detection systems are active.
6.2 Organisational Security
- Staff access to data is restricted on a need-to-know basis.
- All staff work under strict confidentiality agreements.
- Regular data protection training is provided to staff.
- A clear response plan is in place for data breach incidents.
6.3 Data Breach Notification
If a data breach occurs that may put your information at risk, we will notify you at your registered email and mobile as quickly as possible and take the necessary remedial steps.
Data Retention Period
i89 retains your information only for as long as necessary. In determining the retention period, we balance the purpose of the data, legal obligations and your rights.
| Type of Information | Retention Period | Reason |
|---|---|---|
| Account Registration Information | For the duration the account is active + 5 years | Legal obligations and dispute resolution |
| Payment and Transaction Records | Minimum 7 years | Financial regulations and audit requirements |
| Identity verification documents | 5 years from the date of verification | Fraud prevention and legal compliance |
| Gaming and betting history | 3 years after account closure | Responsible gaming monitoring |
| Communication logs (chat, email) | 2 years from the date of communication | Quality control and dispute resolution |
| Cookies and session data | Maximum 1 year (depending on type) | Functionality and analytics |
At the end of the retention period, data is securely deleted or anonymised.
Your rights regarding your data
i89 gives the highest importance to users' data rights. You have the following rights, which you can exercise at any time:
Access
You can request a copy of any data i89 holds about you. We will provide the data within a reasonable time of receiving the request.
Right to rectification
If your data is incomplete or incorrect, you can ask us to correct it. Some information can also be updated directly in your profile settings.
Right to erasure
In certain circumstances you can request that your data be deleted. However, we may be required to retain some data due to legal obligations.
Restriction of processing
If there is a dispute about the accuracy of the data or the legal basis for processing is questioned, you can request that processing be temporarily suspended.
Data portability
You can receive your data in a structured, commonly usable format and, where technically feasible, request its transfer to another service.
Right to object
You can object to the processing of your data on the basis of legitimate interests. You also have the right to withdraw consent for marketing communications at any time.
To exercise these rights, contact our support team via live chat or email. We will respond within 30 business days of receiving the request.
Data protection for minors
All services of i89 are for persons aged 21 or above only. We do not knowingly collect data from anyone under the age of 21. Age is verified at the time of account registration.
If we become aware that data of a minor has been collected, we will immediately close that account and delete all related data. Detailed information about our policy on protecting minors can be found on the Responsible Gaming page.
International data transfers
Although i89 primarily provides services in Bangladesh, certain technical services and server infrastructure may be located in other countries. In such cases, your data may be transferred internationally.
For such transfers, we ensure that the receiving party maintains protections equivalent to those described in this policy. We have data processing agreements with the relevant service providers that ensure internationally recognised privacy protections.
Policy changes and updates
i89 reserves the right to update this privacy policy as needed. For significant changes, we will send a notification to your registered email address and clearly inform you on the platform.
The effective date of the updated policy is noted at the top of the page under "Last Updated". Continuing to use the platform after a change means you have accepted the updated policy. If you do not agree with the changes, you may close your account.
You can learn more about the goals and values of the i89 platform on our About Us page.
Privacy contact
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. Our support team is available 24/7 in both Bengali and English.
Ways to contact us
Connect directly via live chat from any page on the platform — active 24/7
[email protected]
Data rights requests are responded to within 30 business days
Support is available in both Bengali and English
Related policies
Read our other policies that are connected to this privacy policy: