i89's Responsible Gaming Commitment
Entertainment and safety go together. i89 wants every player to enjoy themselves at their own pace, within their own limits. On this page you will find out how to keep yourself safe, where to get help, and how i89 supports you.
When does gaming become a problem?
For most people, online gaming is a form of entertainment — much like watching a film or a cricket match. But for some, it can get out of control. When gaming is no longer just fun and instead becomes a source of financial pressure, distance from family, or mental distress, it is no longer normal entertainment.
i89 believes that creating a healthy gaming environment is not the player's responsibility alone — it is ours too. That is why we provide tools and information to help you stay informed and safe. Our Terms and Conditions detail the gaming limit and account usage policies, which every member is encouraged to read.
Before placing a bet, ask yourself a few questions: what is my budget for today? Will losing this money cause me financial hardship? If the answers are clear, gaming stays safe and enjoyable. Remember — chasing losses by placing more bets is a dangerous habit to avoid.
Some core principles of healthy gaming
- Treat gaming as entertainment, not a source of income.
- Set a budget for yourself each day or each week.
- Do not place more bets trying to recover money you have lost.
- Do not bet while drinking or under mental stress.
- Make spending time with family and friends your top priority.
- Never bet with borrowed money or by taking on debt.
Age limit strictly enforced
A minimum age of 21 is required to open an account and place bets at i89. Ensuring that no minor can use this platform is the ethical responsibility of every adult user.
Tools to keep yourself in control
i89 offers several self-control features that you can activate at any time through our 24/7 live chat or email.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once the limit is reached, no further deposits can be made.
Bet Limit
Set an upper limit on single bets or overall betting amounts to avoid taking on excessive risk.
Session Time Limit
Decide in advance how long you will play each day. Once the set time is up, the session will end automatically.
Cooling-Off Period
Temporarily suspend your account for a few days or weeks. During this time, logging in or placing bets is not possible.
Self-Exclusion
If you are experiencing long-term problems, you can request to close your account yourself. This step is difficult to reverse — so make the decision carefully.
Talk to Support
To activate or change any limit, contact our 24/7 live chat or email — help is available in both Bengali and English.
Recognise the warning signs
If any of the following apply to you or someone you know, it may be time to seek help.
You keep betting to try to recover lost money and cannot stop.
Gaming is affecting your work, studies, or time with family.
You are hiding the amount you play or spend from family or friends.
You are taking on debt or borrowing money from others to place bets.
You feel restless, irritable, or mentally unwell when you cannot play.
You keep trying to cut back on spending but fail repeatedly and feel frustrated.
Ways to get help
Asking for help is not a sign of weakness — it takes courage. You can get support through any of the following.
i89 Live Chat Support
Our support team is ready to help in Bengali and English, 24 hours a day, 7 days a week. For setting limits, requesting an account break, or self-exclusion — talk to us on live chat.
Email Support
You can also reach our support team by email in addition to live chat. Our email address: [email protected]
Family and Close Ones
Open up about your problem to a family member or trusted friend. They can help you make decisions and check in regularly. Do not face it alone — keep someone by your side.
Professional Counselling
If the problem feels serious, see a mental health specialist or counsellor. Government hospitals, mental health foundations, and various NGOs in Bangladesh offer professional counselling services.
Stay informed, stay aware
To learn more about responsible gaming, read our FAQ page. It has detailed answers on setting limits, self-exclusion, and account management.
i89's commitment to you
i89 considers responsible gaming a core part of its operations as an entertainment platform. We do not believe that betting should feel compulsory or necessary for anyone. Our goal is to create an environment where every player can have fun on their own terms, within their own limits.
We never encourage any user to bet beyond their means. At i89, the terms and conditions for every bonus offer are stated clearly and transparently. Under our Privacy Policy, the security of your personal information and financial transactions is ensured, which is an essential part of a safe gaming environment.
You can learn more about our philosophy and commitment on the i89 About Us page. We believe that a platform run responsibly is better for everyone in the long run.
Questions about responsible gaming
Answers to some common questions about responsible gaming are provided here.